I need to change or cancel my entry... what are my options?

As athletes ourselves, we understand that your circumstances can change after you have entered an event. We are pleased to be able to offer you a range of options if you can no longer take part in an event.

Booking Protect

Booking Protect refund protection costs 8.5% of the entry fee and provides a full refund if you are unable to attend the event due to various circumstances including injury or illness happening to you, or a member of your immediate family. We highly recommend selecting this option when registering for any of our races.

Swap to a different race

Up to one week before race day you can swap to a different race at the same event. For example, if your training has not gone to plan you can swap to a shorter distance option, or if you have a running injury you might want to swap from a triathlon to an aquabike option.

Please note you can only swap to a different race at the same event. If you wish to swap to a different event, you should use the credit option outlined below.

Cancel your entry and receive credit

We have replaced our previous "no refunds" policy with a generous new no-quibble credit policy. When you cancel your entry, you will receive a percentage of your entry fee as credit depending on the number of weeks until the race. The percentage reflects how much of your entry fee we have already spent (for example pre-ordering medals, t-shirts, nutrition, toilet hire, etc.).

Over 20 weeks until race day: 90% credit
10 to 20 weeks until race day: 80% credit
4 to 10 weeks until race day: 70% credit
Less than 4 weeks until race day: No credit available

If you wish to defer your entry to the following year, you should cancel your entry to receive credit and then use that credit to enter the following year's race.

There will be a £10 admin fee deducted from any credit issued. Credit will be valid for any TriBourne event in the same year or following year.

How do I do it?

If you wish to swap your entry to a different race or cancel your entry and receive credit, simply sign into our website. You will be taken to a page which lists your current entries. Click the button which says "Change/Cancel Entry" and you will be taken to a page which shows the options available to you.